Returns & Exchanges
At London Store Napoli, we want you to be completely satisfied with your purchase; if you are not, you can return any item within 14 days of delivery for a full refund or exchange. All returned merchandise must be in its original condition, unworn, and with all designer tags still attached.
Initiate Your Return
Log into your account or use the 'Guest Returns' portal to select the items you wish to send back and receive your Return Authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags and labels are intact, and include the printed return form inside the box.
Ship the Package
Affix the provided prepaid shipping label to the outside of your parcel and drop it off at any authorized courier collection point or local London Store Napoli boutique.
Receive Your Refund
Once our team inspects the returned goods, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing