Frequently Asked Questions
Everything you need to know about shopping with London Store Napoli.
What are your shipping times and costs?
We offer express shipping across Italy within 24-48 hours and international shipping within 3-5 business days. Shipping is free on all orders over €100.
How can I return an item?
You can return any unworn item within 14 days of delivery. Simply contact our support team to receive a return authorization and instructions for shipping the package back to our Napoli warehouse.
Are all products sold on London Store Napoli authentic?
Yes, we guarantee 100% authenticity on all our products. We are official retailers for every brand we carry, from streetwear staples to high-fashion labels.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Scalapay.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you have a physical store I can visit?
Yes, you can visit us at our flagship locations in the heart of Napoli to experience our collections in person and receive styling advice from our expert staff.